Unbelievable parcel sham at Postnord

The company confesses after Svenska Dagbladet’s review

Last week I wrote about PostNord and the revelations Svenska Dagbladet presented about the company in an investigative article series during July and August.
Upon closer examination of these articles I was left speechless.

What has been revealed is preposterous. Here are a few things:
- The drivers were not allowed to call individuals who were waiting for their packages. Subsequently, these routines have now been changed, after Svenska Dagbladet’s exposure.
- National Post and Telecom Agency, PTS, has reported major quality defects.
- After great dissatisfaction, it has been discovered that PostNord has received over 40,000 complaints in 2015.

If we at NTEX would have conducted ourselves in this manner, this blog entry would have been written by another company – and our company would not have been around right now. Moreover, this applies to all private companies in this industry, which already have low margins.

In connection with the review, SvD received many tips from their readership, where it has been revealed how PostNord has driven past customers without delivering packages, and later saying that they had tried to deliver.

Here are some additional testimonies from Svenska Dagbladet's readers:
"At least four times in recent years I have had packages with home delivery that have failed," a reader from Hässleholm states.

"I have received a notice – or like today, 2016-08- 08 – an email, stating that they have tried to reach me, but that I have not been on site. I have been on site. I have had three clients ringing the doorbell, being admitted and dispensed between the hours of 10 am and 11 am today, and in the email it is stated that I was not on site at 10.18 am. Thus, the doorbell works fine for the customers ... but not for Postnord’s driver? "

"I have had huge problems with parcels sent to me, even with additional service for delivery," a reader from Norrköping comments.

"What’s happening is that the deliveries are documented as failed because no one has been at home; even though I have been at home and waiting for the packages, having a full view of the street outside where there was no mail truck at the times of the alleged delivery attempts."

"Sometimes, the drivers stop at our place but do not step out of the car because they believe that no one is on site. The next day, a notification from Postnord can be found in the mail box, saying that they have “attempted delivery, but no one was there”. Ultimately, we ourselves have picked up the goods from their terminal, because they have demanded additional payments to deliver the goods again. Postnord has been given clear instructions that the delivery must be notified approximately an hour to 30 minutes before. However, this is never done. The comment from the driver is that they do not have phones in the car."